Privacy Policy
Last updated: March 2026
1. Introduction
Vibe Colombia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you book or participate in our tours.
2. Information We Collect
When booking a tour, we may collect the following information:
- Name
- Email address
- Phone number
- Number of guests
- Booking details
Additional information may be collected through booking platforms used to complete reservations.
3. How We Use Your Information
We use the information collected to:
- Process tour bookings
- Communicate tour details
- Coordinate meeting locations
- Send important tour updates
- Manage guest lists
- Improve our services
Phone numbers may be used to coordinate communication through messaging platforms such as WhatsApp for tour logistics.
4. Third-Party Services
To operate our business, we use trusted third-party services including:
- Stripe — payment processing
- Bókun — booking management
- WhatsApp — guest communication and tour coordination
These services may process personal information in accordance with their own privacy policies.
5. Payment Information
Payments are processed securely through Stripe or authorized booking platforms. Vibe Colombia does not store full credit card information on its servers.
6. Data Protection
We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee absolute security.
7. Data Retention
Personal information is retained only as long as necessary for:
- Booking management
- Customer service
- Business operations
8. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
Requests can be made by contacting us at the email address below.
9. Changes to This Policy
Vibe Colombia may update this Privacy Policy periodically. Updated versions will be posted on our website.
10. Contact Information
For privacy questions or requests, please contact:
Vibe Colombia
San Diego, California, United States
Email: support@vibe-colombia.com